Refund Policy

General Policy: Prepaid services and Premium Forms credits are generally non-refundable and cannot be transferred, exchanged, or resold. Refunds may be issued in specific situations at our discretion.

Refunds for Canceled Services:

• If your service is canceled, we may provide a refund for any unused months after your service termination date.
• Refunds for the current month are not available once the service has been activated.

Refunds for Discounted Prepaid Yearly Fees:

• If you have prepaid for a yearly service at a discounted rate and request a refund, the refund will be calculated based on the full monthly price for the months used.
• The remaining balance after deducting the full monthly price for the months used will be refunded.

Refunds for Premium Forms Credit Purchased:

• If you have purchased premium forms credits at a discounted rate and a refund has been approved, the refund will be calculated based on the full price for the forms used.
• The remaining balance after deducting the full price for the forms credits used will be refunded.

How to Request a Refund:

• To request a refund, contact our support team and provide a valid mailing address for a check or opt to have the refund sent to your original payment method.
• Refund requests must be made within 30 days of service cancellation.

Special Cases: Refunds are available if:

• Your cancellation has been processed in our system but not yet reflected in payment records.
• Your prepaid plan remains inactive due to an internal review or a number transfer.

Processing Time: Refunds are typically processed within 7–10 business days. We will notify you once your request has been reviewed and approved.

Contact Information: For any questions about your refund eligibility, please contact our Customer Support team. We’re here to help!